WhatsApp Business is a free app designed to be used by small or medium businesses. This app helps businesses to communicate with their customers. It is also a product of meta. This app offers more tools than WhatsApp Messenger. WhatsApp Business offers a variety of features that help businesses communicate better and more professionally with their customers.
WhatsApp Business offers some tools that improve communication between businesses and consumers. Key features include quick replies that prompt to answer presets to commonly asked questions, automated messages such as greetings and away messages, and labels that help organize chats and contacts. In addition, businesses can showcase their products through the catalogue feature and use broadcast messages to send updates to customers at a time.
Logging into a WhatsApp Business account is quite easy. If you want to use WhatsApp Business, follow these steps:
Download the App: First download the WhatsApp Business app.
Open the app: When the app is installed, open it
Register phone number: Enter the phone number used for your business. After entering the number, you will receive a verification code via SMS or call. Enter the code and verify the account.
Business Profile Setup: You can now set up your business profile. You can enter your business name, description, address, and contact details.
Login complete: Once your profile is set up, your account is ready. Now you can exchange messages with your customers, set up instant replies, and add catalogues.
These are some of the important tools that WhatsApp Business offers:
Business Profile:
In the WhatsApp Business app, you can create a business profile, where you can add your business name, location, contact details, website link, and business hours. This profile helps you create a professional identity that gives customers easy access to your business.
Messaging tools
WhatsApp Business makes communicating with customers extremely easy. Some essential messaging tools are:
Quick Reply: Save your default answers that you can use to answer frequently asked questions. What matters is time and customers get quick answers.
Automatic messages: You can set greeting messages and away messages. Greeting messages welcome new enquiries, while away messages let users know when you're unavailable.
Broadcast Messages: You can send a message to multiple users at a time. you can use this feature to advertise your sales, promotions, or new products.
Customer organization labels
WhatsApp Business app gives you the option to use labels as you want to organize your users and chats. For example, you can create labels like "New Customer," "Pending Order," and "Payment," so you know the status of each customer.
Catalog feature
In WhatsApp Business you can showcase your products or services in a catalog. With this feature, you can let your customers preview your products right in the app. You can add a price, description, and photo with each product. Customers get a chance to directly view the product or service and want to immediately message you to make an inquiry or order.
WhatsApp Web Access
You can also use WhatsApp Business through WhatsApp Web. You can access WhatsApp Business directly from your computer and manage your business communication easily.
1. What is the difference between WhatsApp Business and regular WhatsApp?
WhatsApp Business offers professional tools like business profiles, catalogues, and instant replies, while regular WhatsApp is for personal use.
2. Is WhatsApp Business Free?
Yes, the WhatsApp Business app is free, and WhatsApp Business API (which is for advanced features) can be paid.
3. Can I use personal and business WhatsApp on one phone?
Yes, but separate phone numbers are necessary for Both.
4. Does WhatsApp Business send automated messages?
Yes, you can set automatic greetings and distant messages.